I_HeERO – Infrastructure Harmonised eCall European Pilot

I_HeERO: Deployment pilot project of EU-wide eCall I_HeERO, (“I” for “Infrastructure”) is aimed at the preparation of the PSAP in Member States for the deployment of eCall based on 112 as reference implementations. It addresses explicitly the PSAP element of the eCall roll-out and will enable the PSAP to install hardware and software solutions that fit the necessary requirements within each Member State.

I_HeERO builds further on HeERO and HeERO2 Pre-deployment of eCall started with the EU co-funded projects “HeERO” and “HeERO 2”, i.e. Harmonised eCall European Pilot. In these projects, 14 EU participating Member States and 1 associated country analysed the feasibility and robustness of the eCall service with pilot installations on both the PSAP and vehicle side.

I_HeERO draws directly from these results and as such adds real value to the work already undertaken to achieve the mandatory deployment of eCall based on 112 for Member State PSAP by 1 October 2017.



I_HeERO will

  • Prepare the necessary PSAP infrastructure to realise Pan-European eCall
  • Boost Member States investment in the PSAP infrastructure and interoperability of the service within the roadmap (by the end of 2017)
  • Prepare for deployment for eCall for HGV and Dangerous Goods and Long Distance Coaches
  • Prepare for deployment for eCall for Powered two wheeled vehicles
  • Define and then perform PSAP Conformity Assessments, which is a legal obligation for all PSAP handling eCall based on 112
  • Look at advancements in the management of data and next generation 112 for eCall
  • Provide Associate Partnership for I_HeERO open to both Member States and Commercial Organisations who are involved in eCall deployment


1 January 2015 – 31 December 2017


Total cost             € 30.631.959 M

EU funding          € 15.315.979,5 M

The project is funded under the Connected Europe Fund Annual Programme.


Project leader: German State of Lower Saxony, under the authority of the German Ministry of Transport BMVI

Technical Implementation in all aspects: ERTICO – ITS-Europe

The project operates in 11 Member States (Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Ireland, Italy, Portugal, Romania and Slovenia), includes 58 commercial partners, and counts 26 Associated Partners.

Partners are Magneti Marelli, ACI, Autostrada Del Brennero, BETA 80, University Trento Eledia Research, Piaggio, Telecom Italia, AREU, Provincia Autonoma di Trento – Centrale Unica Emergenza; Department of Communications, Energy and Natural Resources Ireland; Catapult, IES Solutions, IRU, Ministère de l’Intérieur, Administration des Services de Secours Luxembourg KTM AG, CUT; Ministry of Transport Communication and Works, Department of Electrical and Mechanical Services Cyprus; Iskratel, Yamaha Motor Europe, Telekom Slovenije, Ministry of Defence Slovenia, Politecnico di Milano, Università di Modena e Reggio Emilia (UNIMORE) established in Italy, Vítkovice, Stadt Wolfsburg, Stadt Braunschweig, Czech Republic Ministry of Transport, DEKRA, Telematix Software, GMVIS SKYSOFT, MEO, ICOM, Intergraph Portugal, Vodafone, IEP, NOS Comunicacoes SA, IMT, Ministry of Internal Administration Portugal, BMW Motorrad, BOSCH, Ministry of Interior – General Directorate of Fire and Rescue Service Czech Republic, CTAG, FICOSA, CEIT, Teamnet, Romanian American University, CETEM, CRF, Ministry of Transport and Communications Ireland, Ministry of Interior Bulgaria, COSMOTE SA, ICCS, Ministry of Infrastructure Transport & Networks Greece, PTL EPE METAFORIKI APOTHIKEUTIKI, G4S Telematix S.A., ETRIKALA SA

Associated Partners include Belgium, Croatia, Germany, Italy, the Netherlands, Norway, Poland, Slovakia, Sweden, Switzerland and UK.